Frequently Asked Questions

We offer a variety of high-quality abrasive materials and products from China, widely used in grinding, sandblasting, waterjet cutting, and polishing. We also provide OEM services for large distributors and VIP buyers.

For orders under $10,000, you can place your order directly through our website with free shipping. You can also contact us by phone or email ([email protected]) to place an order.

We offer free shipping for all orders, but this policy may change without notice.

We accept returns within 30 days of delivery, provided the items are in their original condition. Opened or used abrasive tools are not eligible for return. Return shipping costs are the buyer’s responsibility.

For any inquiries, please contact our customer service team via email at [email protected].

Yes, we offer international shipping. However, free shipping is not available outside of Australia. Please contact us for more details.

We usually ship via AusPost, and you will receive SMS or email notifications. For larger orders, we may use other shipping methods or deliver directly to you.

For orders under $10,000, we generally do not offer additional discounts. Our prices are competitive with free shipping. We also provide free samples and discounts at the Australia Tools & Grinding Expo.

Orders can be modified or canceled within 24 hours of placement by contacting customer service. If the product has already been shipped, you will need to cover any incurred costs.

We accept various payment methods including credit/debit cards, PayPal, AfterPay, Stripe, and bank transfers.

No, we do not have a minimum order quantity. You can order according to your needs.

The stock status of products is displayed on our website. For specific inquiries, please email us to confirm availability.

Yes, you can request samples after completing registration on our website. New customers are eligible for free samples on their first request.

Yes, but changes must be made before the product is shipped.

We will assist you in contacting the logistics company for compensation.

Refunds are generally processed within 7 business days of receiving the returned product.

Our business hours are from 8:00 am to 5:00 pm, Monday to Friday. However, you can email or call us at any time for support.

We offer gift cards or vouchers periodically. Become a VIP member to enjoy exclusive services and support.
Follow us on our social media accounts.

Follow the instructions on our website to recover or reset your password.

We provide free samples for testing to ensure worry-free purchasing.

Customer reviews will be available soon.

We accept payments in AUD, USD, and CNY.

Yes, we provide technical support and are happy to share knowledge and exchange ideas.

Please email us with your specific requirements.

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