We aim to provide high-quality abrasive products and an excellent customer experience. If you are not satisfied with your purchase, ABRASIVESTOCKS PTY LTD is happy to assist you with a return or refund, subject to the conditions below:

Conditions for Return:

1. The return request must be made within 30 days of invoice date.
2. The product must be unused or defective due to quality issues.

Return Process:

• Contact our customer support team at [email protected].
• Once approved, return goods to:49 Francis St. Ormiston QLD 4160
• Upon receiving and inspecting the returned items, a refund will be processed within 1–3 business days.

Non-Returnable Situations:

• Products damaged due to misuse or improper handling.
• Products returned beyond the 30-day window without prior approval.
• We guarantee that no improper handling occurred and that the products were not exposed to moisture while in our possession. Therefore, any damage caused by moisture or improper storage at the customer’s location will not be eligible for return or refund.

Customer Commitment:

We value your trust. If there is any issue with our product quality, we take full responsibility and will ensure a smooth refund or replacement process.